Control Room Development
A 24/7 central control room was established as the operational hub for:
- Booking-on and booking-off processes.
- Incident management and response.
- Communication with client and field teams.
Hybrid controllers — dual-skilled with operational and driver competency — enabled real-time decision-making and responsive resource deployment.
Digital Safety & Performance Stations
A network of biometric-enabled safety stations was deployed across depots and machines, with:
- Biometric identification — automatic user recognition on interaction, personalised system engagement.
- Live video booking-on — real-time visual fit-for-duty assessment via the control room and direct communication between field staff and controllers.
- Mandatory safety compliance — forced review and sign-off of all safety notifications, eliminating missed critical communications.
Strategic Value
This engagement demonstrates the ability to translate regulatory requirements into scalable digital systems — with strong integration of human performance, compliance and operational control. It established the foundation for the Human Performance Engine, and showcases leadership in modernising workforce management within safety-critical environments.